For OpenAL development questions we recommend subscribing to the OpenAL mailing list, and posting your question there. An active community of OpenAL developers and users will get back to you very quickly with a response. OpenAL mailing list details can be found here.
For questions about developing software for Creative's range of hardware products please send an email to email@example.com with details about the product and Operating System you are using. This email address is for questions about programming only, all other posts will be ignored. For technical support please post your question on one of the forums at http://forums.creative.com